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CVE-2021-21443 · cross-distro fix matrix

CVE-2021-21443: Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Affects 1 Linux release across 1 (distro × package) combinations.

Fix per ecosystem

Each block below is a distro release where CVE-2021-21443 has a known fix. Run the listed command on that distro to remediate.

Debian bullseye

Source: Debian Security Tracker

  • otrs2→ fixed in6.0.32-6urgency: not yet assigned
    sudo apt-get install --only-upgrade -y otrs2
Are YOU affected by CVE-2021-21443?

5-second check on your actual server. Reads /etc/os-release, uname -r, and the distro's package manager; matches against this same cross-source index live.

curl https://mindsparkstack.com/scan.sh | bash
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